EIC Software Privacy Policy

Overview

EIC Software, a B-Squared Ventures LLC company ("EIC Software," "we," "us," or "our"), is committed to protecting the privacy of our customers, prospects, and business contacts. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We collect information that you or your organization provide to us in the course of our business relationship, including:

• Contact Information: Name, email address, phone number, job title, company name, and business address.
• Meeting Information: Meeting schedules, attendee lists, and Zoom meeting details.
• Business Information: Company details, order history, delivery details, invoices, statements, payments, and account information related to our ERP and software services.
• Communication Records: Records of emails, text messages, and other communications related to our business services.

How We Use Your Information

We use the information we collect for the following business purposes:

• Providing, maintaining, and improving our software products and services.
• Communicating with you about your account, orders, deliveries, invoices, statements, payments, and support requests via email and, where you have opted in, SMS/MMS.
• Scheduling and managing business meetings, including sending meeting invitations and reminders.
• Sending service-related notifications and updates.

Text Messaging (SMS/MMS)

If you have voluntarily opted in to SMS notifications via our consent page at https://www.eicsoftware.com/sms-notifications, you may receive text messages including:

• Order confirmations and shipment notifications
• Delivery and truck arrival alerts
• Invoice and statement reminders
• Payment confirmations
• Meeting invitations, reminders, and updates

SMS opt-in is optional and is not required to use any EIC Software product or service. Customers who do not opt in receive all communications via email. Message frequency varies based on your account activity and the number of meetings, orders, and invoices associated with your account. Standard message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance. We do not share mobile phone numbers or SMS opt-in data with third parties for marketing purposes.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with:

• Service Providers: Third-party services that help us deliver our products (e.g., Twilio for messaging, Zoom for video meetings). These providers are bound by their own privacy policies and are used solely to facilitate our services. Mobile phone numbers and SMS opt-in data are never shared with third parties for marketing purposes, and SMS consent is not transferred to any third party.
• Legal Requirements: When required by law, regulation, or legal process.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption, access controls, and secure data storage. All data transmitted through our platform uses industry-standard encryption protocols.

Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, maintain our business relationship, and comply with legal obligations.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal and contractual obligations.
• Opt out of text message communications by replying STOP.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

EIC Software, a B-Squared Ventures Company
1141 Rodeo Road, Cle Elum, WA 98922-9061
Phone: 844-FOOD-100 (844-366-3100)
Email: privacy@eicsoftware.com
Web: www.eicsoftware.com

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.